What if I need help placing an order? If you would like assistance with placing your order, please send us an email to[email protected]
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, send us an e-mail to[email protected], includingyour order number.
Whatare GIA, AGS and IGI diamond certificates?
A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
How can I make sure the diamonds I receive are actually the diamonds I ordered?
We ship every loose diamond with an independent GIA, AGS or IGI lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Which currencies are supported? At the moment, only Bitcoin (BTC) is supported. We do, however, plan to integrate additional cryptocurrencies in the future.
How long after I order will my item be shipped? We ask you to allow up to four weeks for delivery even though an order may be delivered quicker than mentioned. If after four weeks, you have not received your order, please contact our Customer Service Team at[email protected].
What if my diamond gets lost during shipment? B2D takes every precaution to ensure that your order arrives safely. Your order is fully insured by the shipping handler during transit, and a signature is required for all packages.
What payment method do you accept? All transactions are secure and encrypted using ESCRYPTO, a safe and secured way for cryptocurrency transactions. After performing checkout, you will be redirected to ESCRYPTO to complete your purchase securely. For more information please visit https://escrypto.io/.
How Does ESCRYPTO the Payment System Work? After you choose the diamond you would like to purchase and perform checkout from B2D.io website, you will be redirected to ESCRYPTO, the payment system. ESCRYPTO allows you to make reversible e-commerce transactions using multi-signature smart contracts, which means your payment is secure until you will receive your order. For more information please visit https://escrypto.io/.